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Your privacy is important to us and we are dead serious about it. If you have come to this page, then we know you take it as seriously as we do. All we do is use your information to keep you informed, let you know about special deals and promotions, and process your order. We only share your information with organisations that ship your orders.
Privacy and Data Protection
Collecting personal information about you
We only collect personal information that is necessary for us to provide our products to you and to keep you up to date on new products and promotions. You can opt in or out on receiving product and promotion information. The type of personal information we collect, and hold is only what we require to supply our wonderful products to you. Any financial details you use to complete a transaction is not held by us as we use third parties that offer secure payment gateways.
We also collect some information from you when you visit our website. Your use of the facilities and services available through our website will determine the amount and type of information that we collect about you. Some of this information will not be personal information because it will not reveal your identity.
The only personal information that we collect about you when you use our website is what you tell us about yourself by completing an online form for example. We will record your email address if you send us an email.
Collection of anonymous information
As most websites do, we track usage patterns on our website on an anonymous aggregate basis. Your identity cannot reasonably be ascertained from this information. Each time you visit our website a web server makes a record of your visit. Specifically, it records:
- your internet service provider
- the date and time of your visit
- the pages accessed and the documents downloaded
- any search items entered
- the referring URLs (universal locators).
- Using and disclosing your personal information
Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the products that you have requested.
We may also use your personal information to provide you with information about other products offered by Cove. If you would prefer not to receive this information, please let us know and we will respect your request.
Contracting out services and disclosures
We may disclose your personal information to our service entities and contract out some of our functions (such as dispatch) to external service providers. We may disclose your personal information to these external service providers, only so that they can provide the products that we have contracted them to deliver.
Emails you receive from us regarding publications and events
If you provide us or have provided us with your email address and have chosen to opt in to receive information on products and promotions, we may send emails to you containing publications, such as newsletters or special offers. We may use an “email management system” to automate the management and dispatch of these emails. The system operates by inserting tracking codes in the emails that we send to you.
The tracking code allows us to collect personal information about you, such as whether you received and opened an email, and whether you clicked through to any links to our website. This information that we collect about you will be stored by our email management system.
The purpose for which we collect the information about you
The personal information that the email management system collects about you is used by us to:
- ensure that you only receive correspondence that you have informed us that you wish to receive
- determine whether the information that we send to you is suitable for your interests, information needs and profile
- ensure that the email address that you have provided is still operational
- determine whether emails that we send to you are received by you
- update a request that you make to us to unsubscribe from a publication that we send to you
- review the effectiveness and relevance of our emails to you by collecting other statistical information.
Access to your personal information
In most cases, you can gain access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the relevant privacy legislation. We encourage all requests for access to your personal information to be directed by email to firstname.lastname@example.org.
We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. In some cases, consistent with the relevant privacy legislation, we may refuse to give you access to personal information we hold about you. This includes circumstances where giving you access:
- would be unlawful
- would have an unreasonable impact on another persons privacy
- would prejudice negotiations we are having with you
- would prejudice an investigation of unlawful activity
- would prejudice activities carried out by, or for, a law enforcement agency.
If we refuse to give you access, we will provide you with reasons for the refusal. Generally, if you request us to do so, we will amend any personal information about you that is held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy and wish to make a complaint, please contact us at email@example.com
Date: 1st June 2021