Trading Terms

Introduction

When we say “Cove“, “we”, “us” and “our” it refers to Cove Collection; a business unit of Zinnium Proprietary Limited ACN 139 242 434.

Products

Naturally made to order

Cove generally has a make to order regime to ensure product freshness. As our products use natural ingredients, including organic ingredients and essential oils they are best made fresh so we carry minimum stock. Where appropriate, we use natural preservatives to ensure a satisfactory product shelf life for our body and baby products.

Candles, room sprays and diffusers are generally made to order, so allow a minimum of five days for us to produce your order. If it takes longer we will notify you. We are experiencing interruptions to supply and ability to produce with the ongoing issues caused by Covid19.

Substitution and cancellation

We rely upon third parties for materials and ingredients. Should there be an issue with our ability to complete your order, we will immediately contact you using the details you provided. We may ask you for more time, offer alternatives or mutually agree to cancel the order or part of the order. If we agree to cancel the order or part of the order, we will provide a refund in the first instance for the value of the order or for that part which is cancelled. We may provide a credit against your next order as an option if you prefer.

Made in Australia

All Cove products are made here in Australia from locally and imported ingredients and materials.

Unique products

Some products displayed on this website may not be available to you as they are designed for resale, or incorporate exclusive designs and presentation undertaken for specific customers. You understand that these products are shown for display purposes and only available to customers that agree to purchase minimum quantities and pay for customisations. We will indicate this accordingly.

Orders

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Standard Orders

Standard orders or online orders are for standard products displayed on this website. We require your name, address details and payment information to complete your order and ship the product to you. We require payment in full.

Commercial Orders

Commercial orders are for standard or customised products displayed on this website with a minimum expenditure of $800 retail value excluding GST, unless we agree to vary the minimum expenditure. We require an Australian Business Number. The discount will be agreed between us and calculated on checkout. We require a deposit of 50% and a balance of payment on delivery. The free freight option is not available unless specifically waived by us.

Special Orders

Special orders or promotional orders are for standard products that are specially branded or custom designed products. These products include products for special occasions, promotional purposes, or gifts. You agree that a minimum expenditure of $400 retail value excluding GST. The discount will be agreed between us and calculated on checkout. We require a deposit of 50% and a balance of payment on delivery. The free freight option is not available unless specifically waived by us.

Customisation

An online form is provided to customers to order custom or promotional products. The form sets out the information we require to provide a quotation. When considering purchasing custom or promotional products, four weeks should be allowed to design and produce the products for you. The customisations may include but not limited to, special labelling, unique packaging and custom fragrances. The time required to produce your order will be discussed with you at the time of placing the order.

Shipping

We despatch items usually within five business days of an order being placed . Shipping is generally from the Mornington Peninsula located in Victoria, Australia. Should there be a delay due to interruption as explained in Made to Order we will notify you.

Australia wide

The shipping time depends on your location but allow around five days. You agree that Cove cannot be held responsible for late or failed deliveries for reasons outside of its control. Nor are we able to redirect orders once items have been despatched.

Overseas orders

We may consider overseas orders at our discretion and you agree that it would be provided under special arrangements agreed at the time of placing the order.

Peak Period

Please allow extra time for order and delivery in December and Easter due to the heightened demand.

Tracking

Tracking details for your order will be included in your order confirmation email. Registered customers will also be able to locate these details from within their account area once despatch has been confirmed.

Business days

Business days are Monday to Friday, excluding public holidays in Victoria, Australia.

Prices

All prices are in Australian Currency. Prices for our products and services are subject to change without notice. Prices on our website include Goods and Services Tax. We reserve the right at any time to modify or discontinue products or services (or any part or content thereof) without notice at any time. Cove shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or services.

Free delivery

All prices shown on the website exclude delivery costs. Cove offers free delivery to retail customers in Australia on a single order when you spend $80 or more. For all orders below $80, we charge a flat rate fee of $15. We use Australia Post eParcel standard delivery generally.

Delivery charges

Business and commercial customers are charged delivery costs calculated on checkout. We may waive delivery costs at our discretion in certain circumstances.

Payments

All payments are handled securely by the payment gateways on this website. Payments can also be paid directly to Cove’s bank account via Electronic Funds Transfer.

Returns

See our Returns Policy.

Date: 1st June 2021